8. Blame and the Just Culture
There is no more empowering environment than one which discourages blame. When we ask our colleagues 'What can we learn from this?' we're also saying, 'We trust you'.
This 45 minute talk, with slides, discusses how insidious a culture driven by fault-finding can be. It looks at the causes of such an environment, and what can be done to combat the effects. We also examine the various types of error and contrast them with deliberate violations of policy and suggest solutions.
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Here are a few of the things we will discuss:
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How mistakes are made - the cognitive errors that cause some types of mistake.
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The role habits play in behavioural creep.
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Why we judge the mistakes of others more harshly than our own.
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Why it's not necessarily a bad thing that some people deliberately break the rules.
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What is Fundamental Attribution Bias and how it contributes to a blame culture.
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How employing a strategy that emphasises learning can negate the effects of blame.
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As with all our talks, this will be conversational, fun and with plenty of opportunities to get involved and ask questions. There will also be discussion over one or two salient points that you can refer to later.
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If you'd like to book this talk, why not double up with the talk on 'Accountability' for a morning or afternoon session that focuses on building a positive, collaborative culture for your organisation?