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5. Simple Problem Solving - not so simple.

The problem with problems is that the problem is very rarely the actual problem. That's why knowing exactly what the problem is, and why it's a problem, is half the problem.

A problem Defined.png

This workshop kicks off with a 45 minute talk, and discusses the question: What exactly is a problem and how do we know when we've got one? Historically, the discipline of solving problems has been divided, certainly in manufacturing environments, between the Quality, Continuous Improvement and Strategic functions of the business. This presents a problem of it's own - namely, who deals with this, and how?

Among the things we discuss during this workshop will be:

  • Why DMAIC is not the panacea some think it is.

  • The questions to ask before diving into an 8D process.

  • Why consultative sales techniques have a lot in common with problem-solving.

  • The two main types of problem and why knowing which is which can save lots of dead-ends.

  • How good problem-solving feeds into a robust process-driven approach to business.

  • The prevalence of Groupthink and the effect it has on 'Jumping to solutions'.

  • Why problem-solving is the core of any Crisis Management System.



As with every workshop, this will be conversational, fun and with plenty of opportunities to get involved. 


If you'd like to book this workshop, just click below or contact me direct by sending me a DM on Linkedin.

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