Every organisation faces an endless tide of challenges that require more than surface-level fixes. My approach addresses these challenges without compromise, offering the kind of solutions that drive meaningful change.
Operational Effectiveness, the other side of the coin.
For nearly 30 years, I've been helping organisations, from small to large, assess the effectiveness of their collective efforts. One might reasonably ask what this entails. What, exactly, is Operational Effectiveness?
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Put simply - it’s a measure of how well an organisation functions.
There are, in my experience, only 2 reasons for difficulties in an organisation:
Cultural and Operational. If Organisational Health is the strategic side of the
coin - focusing on alignment, cohesion, and culture, we could say Operational
Effectiveness is the delivery side. Where the culture creates real-world results.
If your business feels like it’s always on the back foot - fixing yesterday’s problems while today’s pile up, it’s often not a cultural issue, but an operational one. Operational Effectiveness means making changes that stick. It’s about finding bottlenecks, sharpening processes, and making your people more effective.
When Ops run smoothly, Strategy has a fighting chance. When they don’t, every day is an uphill struggle.
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The Nitty Gritty: Turning Strategy into Results
American industrialist, Ross Perot once said of GM: "When they’re in a crisis, the first thing they do is hire a consultant. Then, they have a meeting to define the crisis. Afterward, they appoint a committee to talk about the crisis. Then he made one of my favourite quotes, ever:
"If you see a snake, just kill it - don’t appoint a committee on snakes."
Meetings, whilst useful, can sometimes become an excuse to dither. After several months working with a large organisation a while back, the MD said to me: "It often felt, with the last consultant, that when it came to implementing our decisions, we had to lead him to the edge of the precipice and push him over. With you, no sooner have we made a decision than you're running for the edge and jumping off."
You don’t need another consultant nodding sagely while scheduling more sessions to ‘explore the issue.’ We discuss. We diagnose. Then we crack on. No fluff. No vague promises. Just actionable initiatives.
Here’s how I do it:
1. The Lightest Touch: Self-Guided Improvement
Ideal for those who prefer to explore new approaches independently before committing to a more involved process.
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Training Modules: Select from a range of focused training sessions designed to guide you through building your own improvement initiative.
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Books and Manuals: Access structured, practical insights and proven frameworks at your own pace. These resources provide clear guidance on the principles of operational effectiveness.
Who it’s for: Leaders who value autonomy and wish to initiate improvements on their own terms.
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2. Structured Intervention: Targeted Diagnostics
The Organisational Health Diagnostic: A no-nonsense assessment that gets to the heart of your challenges. I’ll show you exactly where the friction is and what to do about it.
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What you get: A detailed report with clear, prioritised actions. No committees, just clarity.
Who it’s for: Businesses looking for a professional eye on their operational struggles without fully committing to a long-term engagement.
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One-on-One Coaching: High-impact, no-nonsense coaching designed to cut through the fluff and drive real change.
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What you get: Direct, honest conversations that get straight to the heart of the matter. Practical frameworks you can apply immediately to solve real-world problems.
Who it’s for: Leaders who want tailored advice and practical insights without committing to a full advisory relationship.
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3. Deeper Engagement: Implementation and Ongoing Advisory
For those who don’t just want insights—they want results.
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Implementation: I’ll work with your teams to address the root causes of your operational issues. From leadership alignment to process improvements, we’ll tackle what’s not working head-on.
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Ongoing Advisory: A partnership where I’m on hand to support, advise, and steer your efforts in real time. You’ll have someone who knows the ins and outs of your operation, keeping you on track.
Who it’s for: Organisations committed to embedding operational improvements long-term.
The Outcome?
A business that delivers. Decisions made faster. Problems solved proactively. Less time firefighting and more time delivering value. If that sounds like something you could live with, let’s chat.